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Terms and Conditions 2017-11-02T14:34:03+00:00

Terms and Conditions

 

Service Agreement

All customers requesting services from Comp Service understand and agree to the following conditions:

Responsibility

It is your responsibility to inform us accurately of the condition of your Device, as well as any repairs, attempted and/or completed. If your Device is found to differ from your description, we will contact you to discuss as further charges may apply. We shall make all reasonable efforts to repair your Device subject to the availability of any parts required.

Third Party Repairs

Comp Service technician is highly trained to provide service and repairs on your device. We are an independent service provider, and are no way affiliated with Apple, Samsung or any other manufacturer. Comp Service offers its own warranty on the parts and/or service performed by us.

Data Backup Policy

We will not be held responsible under any circumstance for any loss or corruption of data and/or software. Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused and we therefore highly recommend that you back up your Devices on a personal computer or external hard drive prior to your repair. It is your responsibility to keep a record of any such data.

Repair Times

Repair times are only estimated and are never guaranteed under any circumstance. Some repairs may take longer due to the specific needs of the equipment during the repair.

Passcodes

We require the passcode of your Device in order to test the Device before and after the repair, and to provide a diagnostic. If you do not provide this information, this can delay your repair and in many cases, make it impossible to troubleshoot issues and diagnose faults. If a passcode is refused, we can not be held responsible for any issues with your Device as a full functional check is not possible.

Abandonment

Devices are considered abandoned and will be disposed of if you do not make contact with us within 60 days of service completion.

Water Damage

We do not take responsibility for any progression in damage for Devices that have been water damaged. Although unlikely, opening the Device could set off further damage and in some cases may be irreparable. After repair, unknown issues can also arise which are beyond our control. In cases where further repair is needed there may be additional costs incurred.

Data Protection

Your name, address and other details are held so we can notify you when your Device has been repaired and so we can give you an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services that we may provide. By using our Services, you consent to our use of your personal Information as described. If you do not wish to receive contact from us simply email info@compservice.ie.

Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Tampering

If your Device shows evidence of having been tampered with, shows broken warranty seals, or shows evidence of being damaged as a result of an additional repair or attempted repair after being serviced by Comp Service, then the warranty is void.

Warranty

You get a 90 day part warranty on laptops/desktops that Comp Service has repaired. Comp Service makes no warranty on data, express or implied and Comp Service disclaims any data warranty of any kind. This warranty does not cover physical damage in anyway. A device presented to Comp Service for a in warranty cover must be in the same physical condition as when it first left Comp Service premise’s. Any marks, cracks or signs of any damage will not be covered by our warranty.

Warranty Claims

Warranty is strictly limited to the parts and/or service that has been paid for. Software issues, data and changes to your Device (including hardware, software and/or antivirus protection program) are not covered. The warranty is valid only for the specific Device repaired and the original customer. It is not transferable across Devices or if the Device is sold or given to another individual. Warranty claims can only be processed and approved by our repair centre technicians. Please return your Device to our repair centres, with your original sales receipt.

Payment

Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped, dropped in, or picked up), unless by special previous arrangement. The client is financially responsible for all shipping costs to and from Comp Service. We accept PayPal, VISA, MasterCard and Bank Transfers (Only available to proven recurring clients).

No Fix, No Fee Policy

Our No Fix, No Fee policy means –

If Technician is unable to diagnose your problem or does not have knowledge or skill to repair the problem. you don’t have to pay.

But If the engineer provides diagnosis of a failed component or able to resolve the problem or affect the repair, but is only prevented from doing so by the customer requesting not to proceed with the work, then the customer has to pay diagnosis fee.

Please Note : If customer once gave the permission to go ahead with repair and then change his mind while job is been finished or in process . Customer will be charged minimum 1 hr labor of € 49 towards the time spend by Technician.

Let Us Help

If there is a problem with our service to you, please let us know and we will work to remedy the problem quickly. Please contact us at info@compservice.ie

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