These terms and conditions are governed by Irish Law and represent the Terms and conditions of Comp Service.
In these terms , “we” means Comp Service (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products and/or services (and “your” will be construed accordingly).
Comp Service terms & conditions apply to all work done at our workshop place, customer’s business premises and for all home callouts. By using repair services provided by Comp Service you accept these terms & conditions in full. If you do not accept these terms & conditions, do not leave your machine/device etc with us for repair.
PARTS & SERVICES
All goods remain the property of Comp Service until paid for in full. Title of goods shall not pass to the customer until payment for the goods has been received in full and any cheques/payments received by the company as payments for goods and or services, have been cleared by our bank.
All Parts carry a 12 (twelve) Month warranty unless otherwise stated from the date of purchase , pertaining to the goods only. This does NOT cover the labour charge. Parts will be replaced free of charge but a labour charge could be incurred if parts require removal and re-fitting buy a representative of Comp Service. This remains at the discretion of us.
Any parts returned to the us under the terms of the warranty, and the faults found to be a software fault rather than hardware will be charged at a hourly rate, one hour minimum charge. Any parts returned to the company under the terms of the warranty and the fault found to be caused by the customer will be charged at a hourly rate, one hour minimum charge.
It is the responsibility of the customer to supply all software and other items that were originally supplied with the part in order to return the goods under the warranty agreement. Failure to do so could affect the warranty claim as manufacturers often demand ALL parts returned. we can not be held responsible for loss of these parts.
We will NOT be liable for the loss or damage to software programs or data during the repair or upgrade of any of the customers Computer equipment. It is the Customers responsibility to make sure they have an adequate backup of all their data before any work commences. We will, when instructed by the customer assist with the backup and protection of customer’s data at the customers request which is chargeable.
Warranty will be void if the parts are tampered with in any way outside the manufacturer’s guidelines.
We can not be held responsible for any delays in replacing parts returned under the terms of the warranty but all reasonable attempts will be to replace the parts as soon as possible.
Software installations are NOT guaranteed.
This is for diagnosis only and the install of updates to the operating system with recomended security patches and service packs, cleaning of the computer and basic housekeeping tasks. If any faults are found while carrying out the healthcheck, we will advise you of these faults and anyworkand/or parts required to rectify the fault(s). If you require us to fix these faults then further repair charges and parts costs will apply.
All repairs and /or upgrades will be completed to the direction of the fault(s) described on the “Check in Receipt” which will be issued on receipt of the machine to be fixed. It is the customers responsibility to describe all faults they wish repaired when filling out the “check in receipt”. no other faults will be repaired unless they are obvious to our engineers and this remains at our discretion. If you wish for further faults to be looked for other that what is described on the check in receipt, then a health check (PCNCT) will be charged in addition to the repair costs.
All repairs and /or upgrades will be completed to the direction of the fault(s) described verbally by the customer on the engineers arrival. It is the customers responsibility to advice the engineer of all faults that require attention. However, we will advise if we detect further faults. By making an onsite appointment with us to visit for the purposes of computer services, you agree to give at least 24 hours notice to cancel this appointment. If no attempt to contact us has been made, then we will charge a minimum of one hours onsite labour charge to cover costs etc.
VIRUS & MALWARE (malicious software) REMOVAL
By design, viruses and other malware try to avoid detection and removal in order to maximize its effectiveness. Many new viruses and variants are reported on a daily basis and therefore can be difficult to detect and equally remove. We run at least two different products to detect and aid removal of infections and further more use our experience to manually remove some threats. In rare cases, viruses can re-infect the machine as they have inbuilt stealth capabilities to avoid detection. Due to this, we can not fully guarantee that the infected computer is 100% clean. If the same virus or malware infection that was detected on initial investigation is reported to us within 3 days from us returning the computer to you, then we will re-investigate this further without charge. If necessary, we may have to involve 3rd party virus software vendors to assist in its detection and removal by submitting data containing configuration information of the infected machine. Failure to report this re-infection to us within this time will result in a further full repair fee being charged for removal. This remains at our discretion.
By commissioning the services of Comp Service for the purpose of computer services, you agree to be bound to these terms and conditions and agree to pay all outstanding balances incurred.
Computer parts, hardware, and software that need to be special ordered must be paid in advance.
Payment is due on receipt unless otherwise agreed with us. We accept cash or cheque (with a supporting guarantee card), credit/debit cards, PayPal, bank draft or postal order payments.
All prices are in Euro and includes VAT.
Computer services/repairs are billed as stated on the service order or invoice provided. Not all services can be completed on site and therefore, must be completed in our workshop. An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed. In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact the customer and inform the customer of the situation and receive authorization to continue or stop at that estimate limit. In the case that you cannot be reached, work will be stopped until contact is established. Once you are reached; your decision to continue or stop will be honored by CompService.ie.
COMMENCEMENT OF WORK
Work will commence at the prior agreed time and place between Comp Service and the customer, upon receipt of Purchase Order(s) or completion of a Job Sheet.
All work is charged at rates detailed on the Pricing section of the www.compservice.ie website. These prices are liable to change without prior notice or notification.
CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA
Customer agrees that prior to Comp Service servicing any Customer equipment it is Customer’s responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from Customer’s product. Customer agrees that whether or not Customer requests back-up services from Comp Service and/or its third party service provider, neither Comp Service nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media.
Before dropping your machine/device etc into us, please make sure all your data is backed up. Although Comp Service offers a backup service, we cannot guarantee all your data will be recovered as data can become corrupt and irretrievable. Data backup is done on a best endeavours basis and Comp Service is not responsible or liable for data backup/recovery of your data.
We assure you that we take every precaution when working with your machine/device etc but Comp Service will not be responsible if your product fails, crashes or ceases to work during servicing or repair, or after collection. Machines/devices that are damaged often have additional damage over and above what the customer recognises. For example, a laptop that was dropped may have a damaged screen but the harddrive may also have been damaged or compromised. While Comp Service will make all effort to evaluate your machine/device etc, we are not responsible for identifying additional damages/faults unless specifically requested by the customer to test. Comp Service will not be responsible for any additional costs arising from additional damage to machine/device not brought to our attention.
We will not repair faults under guarantee that have been caused by physical damage or negligence on the part of the user.
Please keep your receipt as this is your proof of your guarantee and is required to avail of guarantee.
Comp Service will not be responsible for any third party warranties or guarantees such as extended warranties offered by hardware or software manufacturers. These must be claimed by the customer directly with the manufacturer.
Comp Service reserves the right to hold your machine/device etc until payment is made in full.
Comp Service will notify you when your machine/device etc has been repaired. If you do not collect the product within 60 days after our notification (text/phone/email), Comp Service will dispose of your machine/device. If we cannot make contact with you, then 90 days from the original date that we took possession of your machine/device etc Comp Service will dispose of the machine/device etc. Comp Service reserves the right to sell your machine/device etc to recoup our costs.
MODIFICATIONS TO TERMS OF SERVICE AND SERVICE
Comp Service may change the terms and conditions of the Service from time to time. Upon any such change, Comp Service will notify the Customer by posting the changes to the site from which the Service was purchased. Comp Service reserves the right to modify or discontinue the Service with or without notice to Customer. Comp Service shall not be liable to Customer or any third party should Comp Service exercise its right to modify or discontinue the Service. Customer’s use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.
A copy of these terms and conditions is available on request.
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